| Near-east telco | Assessment of market for ‘near-shore’ outsourcing and shared service centres from corporate clients in the UK, France, Germany, Italy, Spain. Assessment of competitive capabilities in Romania, Hungary, Poland, Estonia and other locations. Building a business case for market entry. |
| Panama Telco | Assessment of the Panamanian telecoms markets showed that a high volume of speedy pricing and packaging actions were required to be competitive. These had a material impact on contact centre costs and quality of service. |
| Utility – resource peak | Reviewed c.100 suppliers to select a short-list to receive a highly confidential RFP for outsource services requried to deal with resource issues created by an SAP transformation. In depth analysis of market capabiltiy through RFI/RFP process. |
| Pandemic response | Interviewed a cross section of outsourcers to determine if ambitions to secure short notice supply to a large volume contact centre services (7,500 seats) at the point of need were feasible to fulfil. |
| Start-up national utility | Assessed the likely consumer response to being required to pay for water in a country where it had been free. Forecast the impact on receivables and debt collection activity. |
| Start up telco - Energis | Assessed the feasibility of the business plan ambitions for Private Circuit sales revenues, and found them to be infeasible as the addressable market had been overestimated by a factor of 20. Defined an alternative approach to tapping into the same customer need, with virtual private networking. |
| UK Telco | Commissioned market research into operators of contract centres to understand and prioritize there requirements, plus assess their willingness to use services instead of buying and operating a system. The research informed service definition and suggested focusing on greenfield contact centres and those where there was a high level of uncertainty on the likely ultimate system size. |
| Altnets various | Assessing the size and addressable market of voice services, private circuits, frame relay, ATM, Ethernet, and IP VPN services. |
| Telco entry into "CFM" | Assessment of the market size and target customers for communication facilities management services. Development and proposal of strategy in board paper. |
| Assets of ex-Altnet | Assessed the value and attractiveness of the assets created by an investment in an Altnet, in delivering differentiated telecoms services. |
| Major bank | Assessed the marketing plan being proposed as part of a recovery programme by a network integrator in some difficulty with its banking covenants following a disastrous change in business model. |
| Major bank | Assessed the marketing plan being proposed as part of a recovery programme by a specialist contact centre infrastructure provider in some difficulty with its banking covenants following a churn in its salesforce and consequent impact on sales, following promotion of a finance director to the position of managing director. |
| Japanese HiTech business | Prepared market analysis input for proposal for a joint venture with a UK Telco to deploy broadband. Analysed requirements of SMEs, consumers and existing market for multimedia services, forecast growth and developments. |
| UK Telco | Designed and ran test that showed direct marketing was ineffective at stimulating calls revenue – saving UK from years of direct marketing call stimulation campaigns. |