| Major Telco Eire | Definition and business case for a programme of multichannel automation initiatives. |
| Major Credit Card Business | Design, development, integration and deployment of an IVR self service solution and contact centre operations in customer service, arrears and fraud management. Preparation of business case and management of procurement. |
| Housing business | Definition of a customer portal to improve customer service, provide digital processing maintenance requests by tenants, manage rental accounts and signpost to appropriate online resources. Business case. |
| Probation business | Definition of a ‘service user’ (offender) portal and app to improve engage more effectively with offenders, allow self service of common queries (‘when is my next appointment’) and a platform for future innovations (eg ‘gamification’). Business case. |
| Florist business | Definition of a contact centre ordering screen, customer and ‘florist’ portals, and selection of the technology and implementation vendor. Business case. |
| Satellite TV business | Definition of the processes and experience requried to delvier a worldclass customer experience across all customer touching processes. |
| Accountancy and consulting business | Design and agile development of a portal to process and monitor approvals required to contract with clients. |
| UK & International altnet/td> | Design and development of a partner portal to provide services to channel partners and run a partner channel selling telecommunication services. |
| Travel business | Assessment as part of due diligence of a portal capturing leads and work-flowing them to contact centre staff for subsequent follow up, qualification, quotation and sales. |
| PE House, owner of media service business | Diligence of a business providing Pay TV for hotels, assessing the potential impact of emerging technologies on obsolescence of both its technology platform and proposition. |