| Consortium | Defined the services (roles and responsibilities) required between entitieis in the Telco value chain to support the introduction of a Third Party Validator, and used these to drive business designs |
| Nearest telco | Defined the portfolio of functional services and language variants that could be supported by region in turkey |
| Internationally owned UK utility | Codified and defined services for a framework contract that was not just an agreement-to-agree, but which gave the client the ability to call off and compel supply of services at guaranteed maximum prices established during competitive tension with embedded quality service levels. |
| Government department | Defined and successfully negotiated for four contracts to retain access to contact centre capacity for use in a pandemic, enabling the Government to call-off up to 7,500 contact centre agent positions at very short notice, with compulsion with embedded quality service levels. |
| Altnet start up – moving to a retail play | Assessed preparations to launch an Altnet, originally intended to be a “wholesale” business. Found significant gaps between the business design and that needed to deliver the management team’s ambitions. Identified the necessary actions to close the gap. |
| Government department | Defined an output based specification for the Choose and Book Service, running a procurement to identify the best supplier, while using the specification to improve NHSDirect’s performance. |
| Start-up national utility | Defined the services and service levels required by this new national utility form its local authority partners to operated and improve potable and waste water services |
| Network integration | Datatec – Improved a network integrator’s business model by codifying and standardising propositions, enabling more focused selling and lower cost delivery by reducing customisation |
| Start up Altnet | Defined an innovative portfolio of telecommunications services, aimed at internet service providers and corporates. Used distinctive, simple pricing and aggressive service level guarantees to differentiate from BT, the dominant player in fixed markets |
| Key UK Telco | Defined a “Contact Centre as a Service”, enabling contact centre operators to obtain the functions of an Automatic Call Distributor from the network rather than owning and operating a solution. |
| German power and utility operator | Defined a portfolio of telecommunication services and service levels tailored to the German market, to enable this business to enter the German market. |
| French/US ICT manufacturer | Performed a gap analysis between the capabilities of this company's portfolio of switches and those required by Telcos to offer added value services from the network to business customers. |
| Major bank | Assessed the competitiveness of the service propositions being proposed as part of a recovery programme by a network integrator in some difficulty with its banking covenants following a disastrous change in business model. |
| Major bank | Assessed the competitiveness of the service propositions being proposed as part of a recovery programme by a specialist contact centre infrastructure provider in some difficulty with its banking covenants following a churn in its salesforce and consequent impact on sales, following promotion of a finance director to the position of managing director. |
| MajorTelco – launch of GPRS (2.5G) | Gap analysis between current and planned service proposition, and those required to be the partner of choice in ‘mCommerce’. Development of gap closing plans, including IP billing system and Service Access Node. |