- PE House/Pay TV – Assessed R&D and other cost reduction opportunities within a High Tech solutions provider that developed key solutions for satellite Pay TV companies
- European Cable TV Altnet – Synergy planning across sales, marketing and networks in preparation for final binding offer for other competing Altnet delivering Pay TV, MVNO and fixed telecoms services. 61
- Clientwise - Delivery of a £2M custom development of opportunity management processes using an agile method and Business Process Management software
- Alchemy, acquisition of Geo – Reviewed propositions of a Telco that was leveraging an extensive ‘second hand’ national dark fibre network acquired for next to nothing. Tested the uniqueness and differentiating characteristics.
- Vodafone – Telecoms service launch. Enabled Mobile operator to plan how to become partner of ‘choice’ for service providers, by augmenting basic data services with a valuable service layer
- ESAT – Prepared proposal for a joint venture, now executed, to use railway assets in Eire to establish a national network, working with key finance, technical and marketing managers
- Reuters – Using competition and well defined requirements to reduce cost, providing sourcing advice across complex global telecoms services
- Orange – Network review. Analysed service and network management requirements & processes across a mobile operator’s applications and networks, recommending improvements
- Barclaycard – Reduced cost by designing and delivering a virtual call centre needed to support a 15% headcount reduction, leading a mixed consultant/ client delivery team, and managing issues with stakeholders
- Interflora – Enabled transformation to cut costs and improve services, supporting and leading its management team through complex decisions on IT, process change and vendor selection
- Energy Utility – Designed and delivered a solution to deal with extreme demand on a call centre, to avoid a repeat of a customer service debacle
- Local authority – London Borough - Assessment of technical telecoms designs and recovery plans for a troubled project to deliver innovative telecoms into a major new building and its satellites
- Property business – Assessment of the current state of a regional contact centre. Part of a larger housing association under regulatory and budgetary pressure.
- Providing sourcing advice across complex global telecommunication services
- Procurement
- Global VPNs
- Service definition and SLAs
Reuters
Using competition and well defined requirements to reduce cost
Reuters is a major user of global telecoms services, and wished to reduce costs and improve services by using competition to get the best outsourcing deal. David provided sourcing advice, running a competitive procurement for a multi million pound global virtual private network.
David was responsible ensuring Reuters requirements were defined in a clear and robust manner, defining a variety of services and assessing volume requirements. He drafted and obtained approval from global (Europe, Far East and US) managers within Reuters to an invitation to tender, an evaluation process and criteria, and obtained agreement to it with complex propositions that were difficult to compare for a multi million pound global virtual private network.
Tenders were analysed, identifying the differences in offerings between suppliers and determining which supplier offered the cost and discount structure that best suited Reuters’ expected traffic profiles. The proposals prepared by the competing suppliers were translated into a single financial model. The model allowed easy comparison between suppliers on an overall, regional, country by country, or tariff by tariff basis. The model also allowed various scenarios to be explored, including whether other planned initiatives made any of the suppliers more favourable. The modelling made all cost elements of the proposals transparent, a fact which led to one supplier being excluded at an early stage. Further analysis focused negotiations with the remaining suppliers and enabled Reuters to secure significant tariff reductions.
The procurement enabled Reuters to transform both the costs and quality of its global services.