- PE House/Pay TV – Assessed R&D and other cost reduction opportunities within a High Tech solutions provider that developed key solutions for satellite Pay TV companies
- European Cable TV Altnet – Synergy planning across sales, marketing and networks in preparation for final binding offer for other competing Altnet delivering Pay TV, MVNO and fixed telecoms services. 61
- Clientwise - Delivery of a £2M custom development of opportunity management processes using an agile method and Business Process Management software
- Alchemy, acquisition of Geo – Reviewed propositions of a Telco that was leveraging an extensive ‘second hand’ national dark fibre network acquired for next to nothing. Tested the uniqueness and differentiating characteristics.
- Vodafone – Telecoms service launch. Enabled Mobile operator to plan how to become partner of ‘choice’ for service providers, by augmenting basic data services with a valuable service layer
- ESAT – Prepared proposal for a joint venture, now executed, to use railway assets in Eire to establish a national network, working with key finance, technical and marketing managers
- Reuters – Using competition and well defined requirements to reduce cost, providing sourcing advice across complex global telecoms services
- Orange – Network review. Analysed service and network management requirements & processes across a mobile operator’s applications and networks, recommending improvements
- Barclaycard – Reduced cost by designing and delivering a virtual call centre needed to support a 15% headcount reduction, leading a mixed consultant/ client delivery team, and managing issues with stakeholders
- Interflora – Enabled transformation to cut costs and improve services, supporting and leading its management team through complex decisions on IT, process change and vendor selection
- Energy Utility – Designed and delivered a solution to deal with extreme demand on a call centre, to avoid a repeat of a customer service debacle
- Local authority – London Borough - Assessment of technical telecoms designs and recovery plans for a troubled project to deliver innovative telecoms into a major new building and its satellites
- Property business – Assessment of the current state of a regional contact centre. Part of a larger housing association under regulatory and budgetary pressure.
- Enabled mobile operator to plan how to become the partner of ‘choice’ for service providers, by augmenting basic data services with a valuable service layer
- GPRS
- Network architectures
- Billing and roaming
Vodafone
Launching telecoms services
2.5G is a relatively inexpensive mobile data communication service. Vodafone was concerned that its extensive revenues from text messaging could be cannibalised by email carried on 2.5G at a fraction of the price, and that the 2.5G solutions lacked functionality to support innovative m-commerce propositions. David identified the actions required to complete end to end design to support business needs, and an opportunity for Vodafone become the ‘partner of choice’ for service providers to help create a healthy m-commerce industry by augmenting basic data services with valuable billing and other capabilities to support mobile internet service providers.
David helped Vodafone validate that GPRS planning covered all the areas that were required for a successful launch. David led and documented a series of workshops, defining a number of issues and risks within these plans and recommended mitigating actions. The areas covered included high level system design and elements like roaming, network management, customer care, provisioning and billing.
Among the gaps, the workshops identified a potential need for a node or sub-system between the GGSN and systems outside Vodafone’s network, to provide controlled interfaces to third parties, generate records for billing by detecting events and determining content and provide mobile station search/directory services for host applications.
David led a small team to gather business requirements for this ‘service access node’. These requirements included the changes required to enable Vodafone to establish itself as the mobile network ‘partner of choice’ in the then nascent m-commerce space. David and his team identified potential solutions to enable Vodafone to determine a long term solution.
